Case Manager Intern

, Iowa

Internship Length: 45 hrs
Office Hours: varies

SOUTHEAST IOWA CASE MANAGEMENT

CASE MANAGER INTERN

Description and Parameters on Job Duties

CM Intern must pass a criminal background check prior to starting the internship.

CM Intern must discuss HIPAA standards for confidentiality and sign the Confidentiality

Statement prior to starting the internship.

CM Intern can work a maximum of 40 hours per week. Hours worked will be tracked on

a monthly calendar and are unpaid.

CM Intern will review information pertaining to SICM’s Policies and Procedures, the

Employee Handbook, The Social Work Code of Ethics and Chapter 24 and Chapter 90 Standards for Targeted Case Management prior to beginning work with individual cases. Other information pertaining to the job will be learned through a “hands-on” approach while job shadowing and asking questions of the Case Management staff.

CM Intern cannot provide transportation to individuals, families or provider staff due to

insurance liability. They will need to provide a current copy of a valid driver’s

license and proof of auto insurance for purposes of any travel that is required as part of the internship. Intern cannot drive company vehicles and expenses will not be reimbursed unless special circumstances exist and prior approval has been obtained from a Director.

CM Intern (full time) can cover a maximum of 15 cases on a regular basis. Assistance can be

provided on other cases only if time allows.

1. CM Intern will be assigned 1-2 cases per case manager in their primary office, for regular follow-up.

2. Assigned cases must have documentation by the case manager showing that telephone contact has been made with the individual and guardian explaining future involvement with the CM Intern. Once approval has been obtained and is documented, the Case Manager will accompany the CM Intern to a Face-to-Face visit with the individual and guardian and document that. The individuals must be notified that an intern is assisting with their case and must provide prior authorization before the intern can attend meetings with them.

3. CM Intern can perform nearly all of the same functions as a Case Manager, however, the Case Manager must first provide the CM Intern with clear instructions on and direct assistance with the task involved until it is learned. The CM Intern can sign completed documents, but the Case Manager must proofread and co-sign each one as well. A Director, TCM Supervisor, QA Supervisor, Case File Auditor and/or office Team Leader must also periodically review and sign completed documents for purposes of quality assurance. The CM Intern can assist with scheduling Team meetings, however, the Case Manager will accompany the CM Intern to them, as well as to any visits to the CPC to obtain funding. Once the CM Intern has received proper training, they can assist with typing any reports that are to be generated from the meetings they attend or with completing other forms (Authorizations, Assessments, Funding Agreements, Incident Reports, etc.) that may be needed. The Case Manager must be present by speakerphone throughout any phone calls made to or with the client and during the documentation process. They must sign off on each completed project.

4. The Case Manager Intern cannot bill Medicaid for any services. The TCM assigned to the case must be present and an active participant during all contacts. Billing is to occur only under the TCM name.

CM Intern cannot provide direct services to individuals that we serve, while working for

an outside employer, as it is a conflict of interest for SICM.

THIS DESCRIPTION DOES NOT LIST ALL DUTIES. INTERN MAY BE ASKED TO PERFORM OTHER DUTIES BY THE STAFF OR SUPERVISOR. INTERN WILL BE EVALUATED ON PERFORMANCE OF THE PROJECTS LISTED AS WELL AS INTERACTION WITH EMPLOYEES AND CLIENTS. ON-SITE HOURS WILL BE NEGOTIATED WITH EACH CANDIDATE.

SAFETY EXPECTATIONS, INCLUDING HARASSMENT, SHOULD BE REVIEWED WITH THE HOST.

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