Help Desk Specialist

, Iowa

Internship Length: 45 hrs
Office Hours: 8AM - 5PM

Job Summary

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

Student will be required to meet with potential host, prior to final confirmation.
Student must provide immunization records and be current on all vaccinations.
Student must work a minimum of two hour shift.

Primary responsibilities

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone.
Train computer users.
Maintain daily performance of computer systems.
Respond to email messages for customers seeking help.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Troubleshoot printer/copier issues.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved.
Gain feedback from customers about computer usage.
Run reports to determine malfunctions that continue to occur.
Assist Network and System Engineer with various tasks.

THIS DESCRIPTION DOES NOT LIST ALL DUTIES. INTERN MAY BE ASKED TO PERFORM OTHER DUTIES BY THE STAFF OR SUPERVISOR. INTERN WILL BE EVALUATED ON PERFORMANCE OF THE PROJECTS LISTED AS WELL AS INTERACTION WITH EMPLOYEES AND CLIENTS. ON-SITE HOURS WILL BE NEGOTIATED WITH EACH CANDIDATE.

SAFETY EXPECTATIONS, INCLUDING HARASSMENT, SHOULD BE REVIEWED WITH THE HOST.

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